Guest video blog – Long Term Living Magazine
Archives: July 2009
The PR Implications of a Bad Experience
Thanks to Jonathan Rosenfeld for calling this to attention. The narrator, while not totally compelling, nonetheless paints a story of life for his father in one nursing home. Think the experience is not important. This is the result when it is not.
Home Page Whats New Feature
What’s New Home Health Can Help Hospitals Improve Satisfaction, 8/6/15, McKesson Does Population Health Really Account for Dementia, Alzheimer’s? The Charlotte Today Show, Caregiver Stress Falling Off the Cliff – The Need for Real-Time Communications 3 Ways to Cultivate a Value-Based Mindset, Hospital Impact The Safety Impact of Caregiver-Patient Feedback,...
Homepage Quote
“Anthony Cirillo is a passionate advocate for creating exceptional experiences across the continuum of healthcare. His article, The Chief Experience Officer, ignited a healthcare movement and helped propel the Cleveland Clinic forward in creating an office of patient experience long before the increased focus from HCAHPS and value based purchasing....
Creating Heroes – The Authentic Path to Person Centered Care
What do a long term care facility and a fire house have in common? A lot actually. Dirty jobs, life and death, dark moments and light yet the firefighters culture thrives with little burnout and low attrition. Why is that? Firefighters create a supportive and celebratory culture that acknowledges the...
Person Centered Care in Perspective
See guest video blog for Long Term Living Magazine here.
AAHSA Party with a Purpose
AAHSA has a unique way to involve people at a grassroots level in the health reform debate as it pertains to long term care. You can do your part by throwing a Party with a Purpose. These community gatherings will serve as a platform for conversation and action around long-term...
Physicians Try To Put Gag Order on Patients
In the past five years more than 40 Web sites have begun reviewing physicians. Questions about their usefulness have fueled debate. As a defensive measure, some physicians are requiring patients to sign broad agreements that prohibit online postings or commentary in any media outlet. Medical Justice, a company that for...
Language Skills, Social Networks Two Allies in Fight Against Alzheimer’s
People with more developed language skills as young adults may be better able to stay sharp well into old age, even if they develop Alzheimer’s-like abnormalities in their brains. The findings suggest that this may be in part because their remaining brain cells become extra large to compensate. According to...
Putting Person Centered Care in Perspective
Person Centered Care. Culture Change. A lot of jargon is being spewed in the continuum of aging services. What I have noticed though is that while the talk is good, the underlying tone is somewhat defeatist and negative and that can only spell doom for the industry. While embracing the...