This is a blog from my Hospital Impact article in September. I included the first paragraph then please link to th original material. Thanks.
I recently detailed, in a Huffington Post blog post, the amazing disconnect among physicians caring for my mom during her last hospitalization prior to her passing on June 2. In a nutshell: A hospital that lives and breathes the patient experience, even with all of its EMR sophistication and patient experience processes, still treated mom in isolated silos.