Relevant Links Patient Experience Trifecta

“Anthony Cirillo presented a webinar for our member hospitals in Nebraska which was also offered by hospital associations in Arizona, Idaho, Illinois, Iowa, Maine, Maryland, Michigan, Oklahoma, South Dakota, Tennessee, Virginia and Wisconsin. The title of the webinar was “The Patient Experience Trifecta: Ignite the Passion, Change the Experience, Tell Your Story. In all 462 hospital staff attended this outstanding program.

Anthony’s presentation was extremely well-received. We are continuing to receive wonderful feedback from attendees and requests for a recording of the webinar. If your organization is looking for a resource/consultant/speaker related to the patient experience I highly recommend you contact Anthony. He is a positive and dynamic presenter and offers practical and effective ideas for improving the patient experience. Feel free to contact me directly at”

Jon Borton, Vice President, Educational Services – Nebraska Hospital Association

  1. Jonah Berger – Contagious
  2. The Experience Economy
  3. Connance Billing Information
  4. RN Work Project
  5. Empathy and Moral Reasoning Erode During Third Year of Medical School
  6. One in five nursed report being depressed.
  7. 85% of nurses report being extremely stressed.
  8. Point of Care Foundation
  9. The Cost of Bad Behavior
  10. White Paper Chief Experience Officer
  11. Net Promoter Score
  12. Selected Slides
  13. Recorded Webinar