The people of Montana could not have been more gracious in welcoming me as I keynoted their conference in April of 2017.
Anthony’s presentation, “On the Journey to Excellence – The Experience Drives Everything”, was informative, thought-provoking and exhilarating. Our attendees were from a variety of fields in aging services, and he provided benefit to everyone in the audience. I left feeling both personally and professionally energized! I would highly recommend him to any healthcare or aging service organization.
Jan Smith, Board Member
Montana Gerontology Society
Thank you for your wonderful keynote address! What you had to say was so important for future health care and the need to address the harmful effects the current fragmented (industrialized and assembly line) system often causes to patients and their caregivers. I identified very strongly with some of the personal experiences you encountered while caring for your mother, in which it seems some providers forgot that patient health care problems are attached to people, who are attached to families and larger contexts. Throughout the remainder of the day, I heard nothing but positive comments about your presentation. Thank you again!
Patti Holkup, PhD, RN
Missoula Coalition on Aging & Disability (MCOAD)
Education Committee, Chair
Was fortunate enough to be able to spend time visiting with Anthony Cirillo earlier this month while he was in Great Falls as keynote for the MT Gerontology Conference. His presentation was terrific. If you are ever able to catch one of his presentations, podcasts, or interviews it is worth the time. The Aging Experience
Laurie Miller, RN
It was a pleasure to attend your keynote speech at the Montana Gerontology Society Conference in Great Falls, MT last week. You bring a global perspective to our local efforts to improve the way that health care for seniors is delivered.
Of particular interest was the context surrounding the “Chief Experience Officer” role for healthcare organizations. Your presentation created the awareness that every officer and every employee is responsible for the patient experience. The patient experience, then, becomes a primary marketing tool that contributes to positive word-of-mouth circulating through our communities. The success of the organization is truly supported by the efforts of each member of that organization.
Your presentation deftly expanded the increasing importance of becoming a dementia-friendly healthcare organization. We appreciate the importance of reaching outside our own boundaries into a dementia-friendly community that supports successful living with dementia for all people. You have “raised the bar” for what we can do to contribute to a better understanding of the opportunities to improve the lives of people with dementia.
Thank you for sharing your experience with us. We were delighted at the way you used your stories of your mother to illustrate key points, and your song in closing will echo in our memories as we look forward to the next time we meet for the next installment of your wisdom and entertainment! Thank you,
Alan Baum, LPN, LNHA, CDP, CCM
Geriatric Care Management
Dementia Care Management and Consulting, PLLC