Our post from yesterday is now featured in Long Term Living Magazine’s blog entries. Leadership must change their ways or the experience for patients and residents and staff will not change. Interestingly today I had a wonderful conversation with Kellyann Curnayn. She is a nurse in Orlando and the author...
Tag: experience management
Leadership Must Change if Person / Patient Centered to take Root
I have been blogging a lot lately about why patient centered care and person centered care have not taken firm root. Readers of the blogs came back to one systemic issue – leadership. A couple of recent Harvard articles might hold the answer to the leadership question. The article, Are...
Look to your leaders, not healthcare reform, to change long-term care
Read the guest blog in McKnight’s Long Term Care News and Assisted Living.