Guest video blog – Long Term Living Magazine
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The PR Implications of a Bad Experience
Thanks to Jonathan Rosenfeld for calling this to attention. The narrator, while not totally compelling, nonetheless paints a story of life for his father in one nursing home. Think the experience is not important. This is the result when it is not.
Home Page Whats New Feature
What’s New Home Health Can Help Hospitals Improve Satisfaction, 8/6/15, McKesson Does Population Health Really Account for Dementia, Alzheimer’s? The Charlotte Today Show, Caregiver Stress Falling Off the Cliff – The Need for Real-Time Communications 3 Ways to Cultivate a Value-Based Mindset, Hospital Impact The Safety Impact of Caregiver-Patient Feedback,...
Homepage Quote
“Anthony Cirillo is a passionate advocate for creating exceptional experiences across the continuum of healthcare. His article, The Chief Experience Officer, ignited a healthcare movement and helped propel the Cleveland Clinic forward in creating an office of patient experience long before the increased focus from HCAHPS and value based purchasing....
Long Term Care Survey Alert
QUALITY OF LIFE :Devise Activities That Tap the Desire to Care and Share Research shows residents may enjoy being in the helping role. Just because a resident is turning 100 and rarely comes out of her room anymore doesn’t mean she wouldn’t enjoy helping others. That’s what a team...
Creating Heroes – The Authentic Path to Person Centered Care
What do a long term care facility and a fire house have in common? A lot actually. Dirty jobs, life and death, dark moments and light yet the firefighters culture thrives with little burnout and low attrition. Why is that? Firefighters create a supportive and celebratory culture that acknowledges the...